MDW LAUNCHES CONTACTLESS FOOD ORDERING

MDW Launches Contactless Food Ordering

by David Ward | Dec 21, 2020

The Chicago Department of Aviation (CDA), along with Midway Partnership (MP), a joint venture comprised of some of the top companies in the aviation industry – Vantage Airport GroupSSP America, and Hudson – this week announced the launch of mobile food ordering at Chicago Midway International Airport (MDW).

The seamless virtual ordering and delivery experience was developed in collaboration with GrabAtYourGate and Hyde Park Hospitality, a local Chicago ACDBE partner.

Passengers, airline crew members and airport employees can access the new service through their smartphone camera by scanning QR codes displayed throughout the airport or by visiting GoEatMDW.com to browse restaurant menus without having to download a mobile app.

Once an order is placed, guests receive update alerts on their mobile device, letting them know when their meal is ready or on its way for delivery wherever in the airport they are. The platform accepts multiple forms of payment, including credit/debit cards, Apple Pay, and Google Pay.

“As we see enplanements continue to increase, the health and well-being of our passengers and employees is our top priority,” said Jamie Rhee, CDA commissioner. “This is another important step taken to ensure our passengers have the availability of touch-free options that keep them safe while traveling through Midway.”

MDW restaurants participating in the new contactless service include Arami, Big City Chicken, Billy Goat Tavern & Grill, DeCOLORESDunkin’ Express, Einstein Bros. BagelsHarry Caray’s ShortstopHome Run Inn Pizza, Nuts on Clark and Woodgrain Neapolitan Pizzeria.

“We have combined our expertise with Grab’s industry-leading technology along with the strong customer service track records of AtYourGate and Hyde Park Hospitality,” Midway Partnership CEO Sammy Patel said. “This solution is a result of strong partnerships and leveraging our shared expertise to enhance the overall guest experience at Chicago Midway.”