Midway Partnership and Grab launch mobile food ordering service in Chicago

by Dermot Davitt[email protected]Source: ©The Moodie Davitt Report18 December 2020

USA. The Chicago Department of Aviation (CDA) and Midway Partnership (MP), a joint venture that includes Vantage Airport Group, SSP America and Hudson Group, has launched mobile food ordering through partner Grab at Chicago Midway International Airport.

Passengers, airline crew and airport employees can access the offer through their smartphone cameras by scanning QR codes displayed throughout the airport or visiting GoEatMDW.com to browse restaurant menus.

The virtual ordering and delivery experience was developed in collaboration with airport ecommerce specialist Grab, AtYourGate and Hyde Park Hospitality, a local Chicago ACDBE partner

GoEatMDW.com allows guests to order and pick up their meal or have it delivered anywhere in the airport. Once an order is placed, guests receive update alerts on their mobile device, letting them know when their meal is ready or on its way. The platform accepts multiple forms of payment, including credit/debit cards, Apple Pay, and Google Pay.

The list of participating restaurants includes local and national favourites like Arami, Big City Chicken, Billy Goat Tavern & Grill, DeCOLORES, Dunkin’ Express, Einstein Bros. Bagels, Harry Caray’s Shortstop, Home Run Inn Pizza, Nuts on Clark and Woodgrain Neapolitan Pizzeria.

The virtual ordering and delivery experience was developed in collaboration with airport ecommerce specialist Grab, AtYourGate and Hyde Park Hospitality, a local Chicago ACDBE partner.

Signage advertising the service is dotted around Chicago Midway Airport

“As we see enplanements continue to increase, the health and well-being of our passengers and employees is our top priority,” said CDA Commissioner Jamie L. Rhee. “GoEatMDW.com offers travellers a user-friendly solution to order their favourite food directly from their own device with the option of contactless pickup or delivery. This is another important step taken to ensure our passengers have the availability of touch-free options that keep them safe while traveling through Midway.”

Midway Partnership CEO Sammy Patel said: “We’re so pleased to offer yet another new convenient option for our guests and airport employees. We have combined our expertise with Grab’s industry-leading technology along with the strong customer service track records of AtYourGate and Hyde Park Hospitality. This solution is a result of strong partnerships and leveraging our shared expertise to enhance the overall guest experience at Chicago Midway.”

“We are excited to bring contactless order and pay technology to more guests with the launch of GoEatMDW.com by Midway Partnership,” said Jeff Livney, Chief Experience Officer at Grab. “With this collaboration between Grab, AtYourGate and Hyde Park Hospitality, Midway is one of the first airports to offer food delivery as an option for their guests. It’s our pleasure to bring a service to Midway that enhances the airport experience while keeping safety and health front of mind.”